Privacy Policy

1. Who we are

This Privacy Policy explains how we collect and use your personal information when you interact with us, including when you visit our website at www.gavrixmotors.co.uk (the “Website”) or submit an enquiry or “register your interest” form.

We are:

GAV Trading Limited t/a Gavrix Motors
Registered in England and Wales, company number 15717069
Registered office: 1 Beaufort Gardens, London, NW4 3QN, UK
Email: info@gavrixmotors.co.uk

For the purposes of UK data protection law, we are the data controller of the personal information we collect and use.

2. The information we collect

We may collect and process the following types of personal information:

Contact details – your name, email address, phone number.
Location and preferences – your town/area and which models you are interested in, where you choose to provide this.
Enquiry details – information you include in free-text fields when you contact us or register your interest.
Technical data – IP address, browser type, device information and similar data that may be collected automatically when you use the Website (for example, through cookies and similar technologies).

We do not intentionally collect special category data (such as health information) or children’s data. Please do not include such information when you contact us.

3. How we collect your information

We collect personal information when you:

Complete a “register your interest” form or any other enquiry form on the Website.
Contact us by email, phone or other contact method shown on the Website.
Interact with the Website, where some technical data may be collected automatically through cookies and similar technologies.

4. How we use your information and our legal bases

We use your personal information for the following purposes:

Responding to enquiries
- To respond to questions or requests you send us, such as queries about our scooters or business.
- Legal basis: our legitimate interests in running and promoting our business and providing information to people who request it.
Contacting you about availability of our scooters
- If you submit a “register your interest” or similar form, we will use your details to contact you in the future about:
  - the availability of Gavrix models in the UK; and
  - how to view or purchase them through authorised dealers once stock is in place.
- Legal basis: our legitimate interests in following up on your request to hear about our products.
Operating and improving our Website
- To operate, maintain and improve the Website, including using technical data to understand how it is used and to keep it secure.
- Legal basis: our legitimate interests in keeping the Website secure and improving how we present information. For non-essential cookies/analytics, we rely on your consent where required by law.

We do not currently operate separate marketing lists or send regular marketing newsletters. If this changes in future, we will update this Policy and, where required, ask for your consent.

We do not make decisions based solely on automated processing that have legal or similarly significant effects on you.

5. Who we share your information with

We treat the information you provide as between you and us. We do not share end-customer enquiry or “register your interest” details with dealers for them to contact you directly.

We may share personal information with:

Service providers – companies that provide services to us such as website hosting, email services, IT support and similar functions. These providers process information on our behalf and must meet appropriate security standards.
Professional advisers and authorities – our accountants, legal advisers, regulators or law enforcement where necessary to comply with law or to protect our rights.

We do not sell your personal information.

If we ever restructure, merge or sell our business, personal information may be transferred as part of that process, subject to appropriate safeguards.

6. International transfers

Some of our service providers may transfer or store personal information outside the UK. Where this happens, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on an adequacy decision, so that your information continues to be protected.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy and to meet our legal and reporting obligations.

In general:

Enquiries and “register your interest” leads: up to 2 years after our last meaningful contact with you.
Business contact details (e.g. for dealers or trade contacts): while we have an ongoing business relationship and for a reasonable period afterwards.

We may keep information for longer where necessary in connection with legal claims or regulatory requirements.

8. Your rights

You have several rights in relation to your personal information, subject to some legal conditions:

Right of access – to obtain a copy of your personal data and information about how we use it.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to ask us to delete your data in certain circumstances.
Right to restrict processing – to limit how we use your data in certain situations.
Right to object – to object to our processing where we rely on legitimate interests, including an absolute right to object to us contacting you further about our products.
Right to data portability – in some circumstances, to receive your data in a structured, commonly used and machine-readable format and to have it transferred to another organisation.

To exercise your rights, please contact us using the details in section 10. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, if you are unhappy with how we use your data. Details are available at www.ico.org.uk.

9. Cookies and similar technologies

Our Website may use cookies and similar technologies to:

make the Website work;
remember your preferences;
help us understand how the Website is used.

Where required by law, we will ask for your consent before setting non-essential cookies (for example, analytics cookies). You can manage your cookie preferences through the cookie banner or settings on our Website and through your browser settings.

If you would like more information about our use of cookies, please contact us.

10. How to contact us

If you have any questions about this Privacy Policy or how we use your information, or if you want to exercise your rights, please contact:

Gavrix Motors
GAV Trading Limited t/a Gavrix Motors
1 Beaufort Gardens
London
NW4 3QN
United Kingdom

Email: info@gavrixmotors.co.uk

11. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review it periodically.

Last updated: 4/12/25